The VESTINA online store is currently operating only in the territory of the Republic of Slovenia and the Republic of Croatia.
These terms and conditions set out the basis on which you can use our online store and place orders for products from www.vestina.eu. The supplier and seller of the products is EMMA d.o.o., Rožna dolina 52, 4284 Lesce, Slovenia, registered at District Court Ljubljana, registered number: 5311756000. The company is registered under VAT number: SI35042478 (hereinafter: EMMA).
Terms of the online store www.vestina.eu were prepared according to the Consumer Protection Act, GDPR legislative and Electronic Communications Act. English Terms are fully valid in all states where Terms in the local language are not provided.
Everyone that registers or makes a purchase at www.vestina.eu agrees on these Terms.
You can use an online store as a registered user or as a guest. When registering, you gain a username, which is the same as your e-mail address and a password, which you select by yourself. We will verify your e-mail by sending you a verification mail. The username and password of the user clearly define and connects the user with the entered data. At your account, you can manage your data and see your shopping history. he user is obliged to be older than 18 years old. With the first purchase, the user enters into a business relationship with EMMA. Purchase can be done also without registration.
It is considered that the user (buyer) and EMMA will conclude a distance contract at the time of purchase. The user (buyer) and EMMA are considered to have entered into a distance contract at the time of purchase. The contract is concluded in the English language.
The online store operates 24/7. Due to technical reasons, sometimes access to the online store might be disabled. EMMA, therefore, reserves the right to limit or completely disable the sale of some or all of the products for a fixed or indefinite period, or to limit or completely restrict access to the online store for a fixed or indefinite time. EMMA does not assume responsibility for the inaction of the online store due to insufficient knowledge of the use, any consequences of the abuse of the website, failure to provide services due to a failure of the telecommunications network, power failure or other technical disturbances that might disturb the use for a certain period.
Offer, prices, discounts,and differentspecial offers
Online store www.vestina.eu offers you purchase of unique electronic candles, solar candles, memorial accessories and other products.
All prices at www.vestina.eu are in EUR. VAT is included (value-added tax). For all orders current prices are valid.
Prices might be changed anytime without any warrant in advance. Special prices during special offers are set individually and for a limited period.
The customer sees the discount at the end of the order (at the cash). EMMA has the right to prepare different offers with special discounts or additional offers when the customer buys several products or a special set of products.
These special offers will be always set in advance and published online at www.vestina.eu. All special offers have limited period and the customer has no right to claim the discount in the time special offer is not valid. Special offers are managed directly after order and are clearly indicated on the pro forma invoice and later on the invoice.
The calculation of individual campaigns is calculated directly after the execution of the order and is clearly visible on the invoice.
Customer can pay products at www.vestina.eu:
- Upon pro forma invoice (received by e-mail) on transaction account EMMA,
- With credit cards (Mastercard, Visa),
- With the Pay Pal system.
- with cash on delivery
At the end of the order please mark which payment method you would like to use.
Shipping and Delivery
The shipping price is calculated according to the chosen Delivery service.
Products will be shipped after the payment is received, to an address designated by you. If any articles are not on stock, EMMA will inform the customer on the extension of the delivery date. Shipping costs are calculated already in common price in online store www.vestina.eu and customer is not obliged to pay any extra costs to the carrier.
The customer will receive the products to the address, as noted in the carriers’ regulations. You are not obliged to pay any other additional costs of sending to the postman or other delivery person. The customer will receive the products to the address, as noted in the carriers’ regulations.
In the case of personal pickup, the cost of delivery is not charged.
EMMA will send pro forma invoice by e-mail, in pdf, the final invoice in paper form will be enclosed to the package. The invoice includes all data according to tax and consumer legislative. The customer is obliged to check all data before the final purchase at the end of the checkout process. Later complaints on invoice regularity will not be taken into consideration.
Cancellation of the order
Lumada is trying to finalize orders as quickly as possible and guarantee to purchase ordered products as fast as possible. If the customer wants to cancel the order, it can be done, but please send an email to firstname.lastname@example.org as soon as possible to stop the delivery.
Withdrawal from the purchase
The customer has the right to withdraw on the purchase after he or she received the items. The procedure is described in detail at this link .
Real errors, complaints, and out-of-court dispute resolution
The customer has the right to withdraw on the purchase after he or she received the products. Products can be returned without any explanations. Complaint, appeal and out-of-court dispute resolution procedures are described in detail at this link.
Limitation of liability
EMMA d.o.o. does not take any responsibility for any possible consequences of using information in the online store. EMMA d.o.o reserves the right to change the contents of the online store at any time without prior notice and shall not be responsible for the possible consequences of these changes.
EMMA d.o.o will work to the fullest extent possible for the up-to-date, impeccable operation and accuracy of the information listed in the online store www.vestina.eu. Nevertheless, the properties of products, delivery times, stock or prices can change so quickly that EMMA fails to correct certain information on the online store. In such a case, EMMA will inform the customer of the changes and offer a solution that will be for the satisfaction of both parties or, allowing him to withdraw from the contract or to replace the ordered products. EMMA has the option of withdrawing from the contract only if a clear error is detected. A manifest error is considered a defect in the essential characteristics of the product and any mistakes that are considered to be decisive by the custom in the shop or for the purpose of the parties, and EMMA would not confirm or conclude the contract in case of knowledge. If the customer sees any defect, failure or other technical imperfection, please immediately communicate it to one of the contacts (link to the contacts), thereby contributing to the quality and promptness of the website.
Content in the online store is copyrighted. Any other use, copying, publication and distribution of online content or their individual parts is prohibited without the permission of EMMA d.o.o..
Company data E MMA doo
EMMA, trgovina in proizvodnja doo (abbreviated name: EMMA d.o.o.)
Rožna dolina 52
VAT identification number: SI35042478
Registration number: 5311756000
Subscription number: 2012/36948, 23. 02. 1990
Registration authority: Ljubljana District Court
Transaction account: SI56 0700 0000 3414 490 (Gorenjska banka d.d.)